Janalese Warden

Principal User Experience Designer

Summary

A seasoned Principal User Experience Designer with an MS in Human-Computer Interaction (HCI) with substantial experience in Agile environments, excelling in user research, product strategy, and prototyping. Known for pioneering UX solutions that enhance clinical decision-making and patient care efficiency in the healthcare sector, integrating innovative designs across mobile and desktop platforms. Committed to advancing user-centric development through strategic application of UX principles.

Experience

Fresenius Medical Care  |  Principal UX Designer  | March 2022 –  Present

  • Lead mobile app designer for ProviderHub enabling nephrologists to analyze, make and document clinical decisions more effectively.
  • Lead UX Designer on the redesign of the FAS application using Salesforce, streamlining the onboarding process and reducing the referral and application complexity for enhanced efficiency.
  • Developed 'Tactical Application' in Salesforce to identify at-risk clinics, implementing data-driven strategies for performance improvement.
  • Created UX solutions across multiple platforms, including integrating Salesforce capabilities to optimize healthcare provider workflows.

Fresenius Medical Care  |  Senior UX Designer  | June 2017 –  March 2022

  • Spearheaded UX design for clinician portals, improving dialysis patient care through intuitive web and mobile interfaces.
  • Conducted extensive on-site research with providers and clinicians at dialysis clinics nationwide, gaining deep insights into their workflows, challenges, and needs. 
  • Leveraged the research to facilitate collaborative workshops, develop Jobs to Be Done frameworks, craft How Might We statements, and conduct Card Sorting, Tree Testing, and Concept Testing sessions. 
  • Translated insights into actionable design solutions, culminating in the creation of high-fidelity prototypes that effectively addressed user needs and improved outcomes.
  • Led UX initiatives in cross-functional teams, aligning executive vision with stakeholder needs for patient-centric solutions.
  • Championed UX principles across product management, driving a culture shift towards user-centered design methodologies.
  • Optimized UX processes within Agile framework, enhancing product quality and user satisfaction for dialysis care providers.

Atlas Medical  |  Senior UX Designer  | October 2013 – February 2017

  • Senior UX designer for a diverse group of products including consumer, mobile and enterprise solutions. 
  • Led UX design for diverse products, pioneering user-centric solutions that bridged consumer and enterprise needs, resulting in enhanced product adoption.
  • Fostered cross-functional partnerships, aligning UX principles with product strategy to drive cohesive development and meet business objectives.
  • Championed UX best practices through training sessions, elevating team knowledge and cultivating a user-focused organizational culture.
  • Implemented data-driven UX methodologies, leveraging research and user testing  insights to refine product features and optimize user satisfaction.
  • Streamlined UX processes within Agile framework, accelerating product development cycles and improving time-to-market for key solutions.
  • Spearheaded UX redesign for flagship product, integrating cutting-edge design principles to boost user engagement and streamline complex workflows.

MyLife  |  Senior UX Designer  |  February 2013 - October 2013

  • Conducted comprehensive UX research with cross functional teams, translating insights into intuitive taxonomy structures and wireframes.
  • Translated wireframes to pixel perfect designs focused on search functionality to drive product usability and user satisfaction.
  • Collaborated with QA, ensuring front-end development was meeting the pixel perfect design layouts and interactive functionality.
  • Drove UX innovations that measurably improved user engagement and satisfaction, contributing to the core product group's success and overall search enhancements. 

Experian Consumer Direct  |   Senior IA/UX Designer   |  August 2012 – February 2013 

  • Collaborated on a Information Architecture and User Experience design initiative translating stakeholder requirements into intuitive wireframes for enhanced customer experiences for a well-established banking institution at Experian. 
  • Conducted in-depth Information Architecture and User Experience analysis, identifying critical improvement areas and recommending strategic enhancements to elevate overall user satisfaction.
  • Drove measurable improvements in user engagement through strategic AI/UX optimizations, significantly enhancing the consumer credit bureau experience.

Gannett HealthCare Group, Nurse.com  |  Team UX Manager | August  2011 – July 2012

  • Fostered cross-functional partnerships, aligning UX strategies with business goals. Facilitated workshops to gather insights and build consensus on design direction.
  • Implemented user-centric design processes, resulting in measurable improvements in site navigation and user satisfaction for healthcare professionals.
  • Mentored junior designers, cultivating a culture of continuous learning and professional growth. Provided guidance on best practices and emerging UX trends.
  • Pioneered new approaches to information architecture, optimizing content discoverability for nurses seeking educational resources and career opportunities.
  • Spearheaded the UX redesigns for Nurse.com, enhancing digital platform engagement. Implemented user-centric processes, improving site navigation for healthcare professionals.

Gannett HealthCare Group, Nurse.com  |  Senior UX Designer | August  2010 – July 2011

  • Created Design Standards Library for Gannet Corporate.Spearheaded UX redesign for Nurse.com, elevating user engagement and streamlining job search functionality for healthcare professionals.
  • Developed comprehensive Design Standards Library, ensuring brand consistency and enhancing design efficiency across Gannett Corporate projects.
  • Pioneered information architecture solutions, translating complex healthcare data into intuitive, user-friendly interfaces for improved accessibility.
  • Revamped Nurse.com homepage, significantly boosting user retention and driving measurable increases in job application submissions.
  • Orchestrated cross-functional teamwork to align UX design with business objectives, fostering a cohesive approach to digital product development.
  • Spearheaded UX overhaul for Nurse.com, enhancing user engagement and simplifying job search for healthcare professionals

Coventry Log Homes  |  Marketing and Web Director  |  February 2006 – February 2008

  • Led comprehensive rebranding initiative, revamping sales collateral and significantly boosting brand visibility across marketing channels.
  • Optimized information flow and content strategy, resulting in improved user engagement and measurable increase in conversion rates.
  • Orchestrated cross-functional efforts in marketing, advertising, and PR, fostering cohesive brand messaging and market positioning.
  • Pioneered digital transformation strategies, leveraging cutting-edge web technologies to drive company's online presence and lead generation.

Slate Mine Media  |  Principal Designer/Consultant  | 1998 – 2010

  • Partnered with diverse businesses to create compelling wireframes and prototypes, aligning design concepts with marketing objectives and user needs.
  • Executed multifaceted web projects, integrating creative direction, UX principles, and SEO best practices to drive significant improvements in client engagement.
  • Ensured accessibility compliance while delivering high-quality content and editing services.

Other

President, Local Chapter of an International Social Club 

  • Lead and organize domestic and international ski trips for members, exploring destinations such as Lake Tahoe, Quebec, Poland, Slovakia, and Austria.
  • Responsible for researching locations, managing budgets, negotiating contracts, and coordinating logistics with vendors.
  • Develop and implement marketing strategies through social media, enhancing awareness and engagement within the social club community.
  • Oversee the setup of web and payment platforms for trip registrations, ensuring a smooth user experience and timely vendor payments.
  • Foster a fun and enjoyable atmosphere for all club members by planning engaging activities and ensuring excellent service.