• janalese warden
  • the story of patient portal
  • the story of mediReminder
  • search
  • dashboard
  • eCommerce
  • eLearning

Patient Portal - The Process of the Project

As a UX Designer, developing a new product is a step by step process. Here is the "Cliff Notes" to the Patient Portal story.



Observation, Interviews, Shadowing

As a UX designer it is important to interview users and observe them doing their job in their natural environment so I can understand what works and validate the needs. When I can shadow a worker for a day or two it is the best way for me to see first hand the users pain points.



Personas

As a UX designer, Personas help gain empathy and understanding of the user and their motivations.



User Stories

A user story is what the user needs to do written in every day language.As a UX designer, Personas help gain empathy and understanding of the user and their motivations.



Journey Map

This journey map shows two maps, one of the person using the PSC to have their blood drawn, and the other is the phlebotomist. The journey map is used to help understand the steps a user goes through to complete a process.



Flow Chart

As a UX designer it is important to work closely with development so everyone has a clear understanding of user needs, the design, development time, limitations, user stories and expectations during each sprint



Wire Frames and Mid-Fi Interactive Prototypes for Usability Testing

As a UX designer I like to use wire-frames to work out the concepts and iterate with the development team and product owners, then use a higher fidelity interactive prototype for user testing.



Usability Testing

Done to validate that Patient Portal was an easy to use, user-centric experience.



Findings

Updates to the prototypes based on the findings of the usability study